SP Energy Networks would like to know a little more about you

Your details have been provided to SP Energy Network’s Priority Services Register, probably from your electricity provider – or you may have personally registered for SP Energy Network’s Priority Service Register. This helps – but SP Energy Networks could do with a little more information. About SP Energy Networks

SP Energy Networks – the people who keep the lights on

SP Energy Networks is responsible for the electricity network that serves Central and Southern Scotland, Cheshire, Merseyside, North Shropshire and North and Mid Wales. SP Energy Networks is the company you call in the event of a power cut – no matter who you pay your energy bill to.

Why is SP Energy Networks contacting you?

To better understand the needs of its customers, SP Energy Networks is conducting a short questionnaire to ensure that the information it holds is correct and up-to-date and includes any relevant details. 

SP Energy Networks wants to make sure that they understand your circumstances so they can best support you in a power cut. These may be based on personal needs or because you have medical equipment you rely on.

How will this be done?

SP Energy Networks has asked MorganAsh, a specialist in supporting consumers, to ask you questions via an online questionnaire – it should only take a few minutes and is completely confidential. The link you receive, via email, is personalised to you. The link is valid for seven days. Who is MorganAsh?

PSR (The Priority Services Register)

The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity, gas or water supply.